Order Agreement
1) By wire Transfer or EFT (Electronic Fund Transfer) Akbank, Finansbank, Garanti Bank, T. İş Bank and Yapı Kredi Bank can be done to any of our accounts (TL)
2) You can use your credit cards on our site to receive one online payment or online installments from the Akbank. At the end of your order, your online payments will be charged to your credit card. In order cancellations due to possible order cancellation or stock issues, your credit card will be refunded within 3 business days.
3) Return order
If your orders are canceled for possible reasons, XXXXXX Limited will return the product price to your account and/or credit card within three business days. However, you must report your bank account information and/or credit card information to our company's financial authorities accurately and in full.
4) Delivery
We strive to deliver the products you ordered to the cargo on the same day. For products that take time to supply, the delivery time is 3 business days as specified in the product detail. You will be notified in the event of a delayed delivery.
Please provide the address of your location during the day as the delivery address so that the product delivery can be carried out without interruption.
Your requests will be processed to prepare for the type of delivery you have set at the end of the order. Products from our Istanbul-based company will be shipped with the XXXXXXXX carrier. Once your orders have been approved, they will be delivered to the Shipping company at the end of 2 (two) business days at the latest.
You can contact our customer representative to discuss the different delivery conditions. Cargo deliveries also apply to Turkey only
5) Payment Tracking
If the system is unable to perform the transaction due to any problems, our visitor will be notified as a result of the payment page.
In the event of an error at the address specified, the order is contacted by the person who placed the order in relation to the order that cannot be delivered.
The validity of the email address specified by our visitor is confirmed by the automated email sent following the transfer of the order.
As much as the customer, we have a responsibility to the bank where we use the credit card system to make the delivery happen.
Please be careful!
Open and check the packages that you think have been damaged during the shipment in front of the company authority you received. If you believe there is any damage to the product, do not pick up the product by attaching a receipt to the carrier.
Upon receipt of the product, it is considered that the carrier is fully performing its task.
If the product is damaged: Send the report you have prepared to fax 0212 XXXXXXX as soon as possible and notify XXXXXXXX@XXXX.com.
If you perform these actions, we will start working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain why you want to return the product in this email, you will be helping us with our product work.
Order Form